Traditional Services: Traditional IT Services are often labeled “break-fix” service
(literally meaning wait until the server, desktops, or other critical networking devices fail, then scramble to fix them).
It relies on the model where a company uses technology until it breaks, then contacts internal or external IT personnel to
fix the issue. The computer asset was usually down during the repair, and the fix almost always caused an employee downtime
as well as an expensive repair. This break-fix model has been the primary means of addressing IT issues since computers first
came on the scene in the 1980’s. After 30 years, businesses have come to the realization that this approach increases downtime,
and is completely reactive in scope.
Adding losses in productivity and revenue with the loss of an IT asset, the costs mount quickly. Therefore, IT professionals have
adopted more proactive models to deal with this inefficiency.
Managed Services: Managed Services allows a business to offload IT operations to an external service provider.
The managed service provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the
IT systems within a business. Managed Services is a philosophical change in the way that a business deals with its technology.
Instead of following the old-school model of break-fix, a business operating with a managed service focuses on the prevention of
these issues before they disrupt employees, management, or clients. Managed Services is usually offered in tiers of service, depending on
the needs of the business. It often gives the business a complete team of IT professionals, instead of one in-house IT professional.
Benefits of Managed Services: One of the biggest benefits of Managed Services is finding and fixing issues before they can
negatively affect your business. A well maintained, proactively serviced computer network will always run better than those utilizing the
break-fix approach. Proactive desktop optimization, network monitoring, and patch management, performed regularly, will give you an immediate
noticeable difference in your operations… and you will realize the benefits of preventing fires, rather than fighting them. In nearly every
instance where Managed Services is employed, businesses see a marked increase in productivity, efficiency, and a decrease in overall costs associated
with their networks.
Another benefit of Managed Services is dependable budgeting with no “surprises”. Even with an on-staff professional, a poorly monitored system
will undoubtedly cause unforeseen expenses. Nothing frustrates an Accounting Department more than surprise expenditures – especially those that
could have been prevented. Every business tries to maintain a constant budget with recurring foreseeable expenditures. Managed Services also
does away with the need for hiring a Network Administrator – which can cost $75,000 per year in salary, benefits, and regulatory requirements.
Additionally, with an external service partner, the Managed Services provider makes money when your systems are up, and loses money when your
systems are down. This provides a unique incentive to keep your IT operating at optimal levels.
One more benefit of Managed Services is SECURITY. Proactive monitoring can see every intrusion attempt (successful or unsuccessful) and allow
you to address it before it becomes a business nightmare for your customers. Since hackers typically prey upon those with outdated system security,
a system with current patch management, virus definitions, and OS updates can prevent many intrusion attempts. “An ounce of prevention is worth a
pound of cure”. We’ve all heard this phrase and have used it in our day-to-day lives. Did you know that 90% of computer issues can be prevented?
Here is a list of preventable issues addressed by Managed Services:
Event and error logging
Hard drive failures
Processor and Memory errors
Antivirus and Malware definition updates
System or hardware changes that are undetected
Outdated Operating System updates and service packs
Duplicate network addresses and conflicts
Server configuration and active directory issues
Windows update failures
Software licensing issues
Slow network speeds
Do I Need Managed Services?
Answer these Question:
1. Have hard drives or memory failures never caused downtime?
2. Do you find out immediately if your backups fail to run?
3. Do you know if your server and desktops have the latest antivirus?
4. Do you hear from your IT person only when things break?
5. Do you know immediately if each computer has the newest OS patches?
6. Do you know who your “abusive” users are?
7. Do you know if your security patches are up to date?
8. Do you know how many times your network had unauthorized logins?
9. Do you know when computers are at “end of life”?
10. Do you have secure directory structuring – file access?
OK....We Need Managed Services. Now what
Now that you have identified the need and the
benefits of Managed Services, it’s important to choose the right provider. When choosing a provider, you should
consider the scope of the services offered, the experience, the proximity to your business, and several other factors.
Consider nCompass Networks
nCompass Networks has been has been an institution in Huntington from the very beginning of the information age. In 1982,
Computerland opened its doors on 4th avenue to offer hardware and software to both personal and business computer users.
In 1987, as computers became a mainstay of daily life and a critical component of all business transactions, Computerland became
Today, nCompass has emerged as the most experienced and largest IT services firm in West Virginia. From small businesses with several
computers, to large enterprises with hundreds, we have helped many businesses achieve success and growth through our unique partnering approach.
It's this collaborative, team approach that sets us head and shoulders above our competition. nCompass Networks helps our clients support their
business goals and solve operational challenges through the implementation of custom services. We offer a tailored mix of systems installation,
network design, and Managed Services that achieve successful business outcomes and implement solutions that impact the bottom line - saving you
time & money.
Located at the 5th Street exit of I-64, we are minutes away from every business in Huntington, and serve customers in Ashland, Ironton,
Teays Valley, and Charleston.
We Look forward to helping your business thrive!
For more information about our Managed Services, contact